A guide to the different grades of refurbished products.

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What is a Refurbished Grade? Grades are applied to second-hand or refurbished high-tech products to define specific and realistic criteria that quickly give an idea of the aesthetic or cosmetic condition of a device. Under no circumstances does a grade assess the technical or functional aspects of the equipment.

This allows, for example, to explain price differences between two identical products.

At Dipli, we have developed our own grades according to our specifications to provide consistent quality and verified traceability regardless of the origin of the stock #safesourcing 👍.

Our offers of used or refurbished high-tech products are divided into 5 categories :

  • New
  • Certified Pre-Owned (CPO)
  • Grade A
  • Grade B
  • Grade C  

New product

These products have never been activated or used. They are in their original box.
Smartphone neuf Agora Place


The CPO (Certified Pre-Owned) products have been refurbished with original parts. The cosmetic condition is equal to that of a new product.
CPO ou smartphone apple

Grade A

These products are in excellent condition, and they represent the highest grade possible in terms of device refurbishment. The product is flawless: there are no signs of wear. A minor scratch may be present on the casing, but it will be barely visible to the naked eye.
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Grade B

These products have one or several light scratches on the casing or screen, barely visible at a distance of more than 20 cm. A small mark or multiple small scratches on the frame or back cover may be present. The overall condition is good.
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Grade C

These products have pronounced signs of wear on the frame, back cover, and screen. This grade offers an attractive entry-level price and is suitable for the “Fair Condition” grades on B2C marketplaces.
Our advice: resell this product with a protective case for a winning combination!

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In addition to our quality grades, our partner factories use data wiping and testing software approved by Dipli's specifications. Over 30 checkpoints are required on average to certify the functionality of a device.

When ordering from Dipli, we offer two levels of functionality for our refurbished products:

  • USED



For the "Premium" level, we guarantee that the product will have a battery capacity of at least 80% and will have undergone a maximum of 700 charge cycles. Additionally, each product will be tested to 100% and will be fully functional. This means that you can confidently purchase a refurbished product with a quality equivalent to that of a new product.

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The “Used” functionality level corresponds to a basic testing level for our refurbished products. Unlike the "Premium" level, the battery of each product is not tested. Therefore, we cannot guarantee a minimum battery capacity or the maximum number of charge cycles for these products. Additionally, we will not accept any warranty claims for issues related to battery life or battery-related problems. However, we will provide support for all other functional or aesthetic issues that may arise.

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Has the grade and functionality level been chosen correctly? It's time for shipping! We offer various packaging options. The accessories provided with the products are new and compatible. All individual boxes are neutral (white or brown).

For shipping, you have the choice among the following 3 options:

  • Basic
  • Cable
  • Full pack 



When you choose the “Basic” packaging option at Dipli, you will receive the product alone, without any additional accessories. This is ideal for those who already have accessories or prefer to purchase additional accessories separately.

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With the “Cable” packaging option, you will receive the refurbished product accompanied by a certified EU and ROHS charging cable. The provided cables may vary depending on the product and availability, but they are always of high quality and designed to offer quick and efficient charging.

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Full pack

With this packaging option, you will receive the refurbished product accompanied by a charging cable and an individual box. It is ideal for a complete shopping experience.

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Do you have any questions?

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 A guide to refurbished grades.