Orange and Dipli launch a 100% digital smartphone trade-in service

Good news for individuals looking to give their old smartphone a second life: Orange and Dipli have partnered to launch a fully digital mobile trade-in platform. Thanks to this innovation, selling your phone has never been easier—no need to visit a store.

With 69% of French consumers having never sold their old phones according to Dipli x Ipsos 2024 study, this new service addresses a real need: simplifying and encouraging resale by offering an online valuation and a seamless process.

A new service to facilitate smartphone resale

1. A simplified and accessible trade-in process

38% of French consumers view their mobile operator as a trusted partner for reselling their smartphone, provided the trade-in process is simple and fast.

With this 100% digital service, Orange and Dipli provide a fast, convenient, and fair trade-in solution:

• Instant online trade-in price estimation,
• Free shipping with a prepaid label,
• Value confirmation upon receipt and secure payment.

Whether you are an Orange customer or not, the process remains the same: choose your new smartphone online, enter the details of your old phone, and receive an instant estimate. Then, simply send your device and receive your payment via bank transfer.

2. A positive impact on booth the planet and your wallet

Beyond its convenience, this initiative is part of a responsible and eco-friendly approach. By giving devices a second life, Orange and Dipli contribute to:

• Reducing electronic waste
• Lowering the carbon footprint of the digital sector
• Encouraging recycling and refurbishment

For consumers, it’s also an opportunity to receive financial compensation toward a new phone purchase while supporting a more circular economy.

A turnkey solution for circular tech

1. A seamless and consistent omnichannel experience

Leveraging its expertise, Dipli enables Orange to offer the same trade-in price both online and in-store, ensuring full consistency across channels. This omnichannel approach, key for telecom operators, strengthens consumer trust while streamlining the customer journey.

At the same time, users benefit from a free shipping service for their smartphones, fully handled by Orange, making the trade-in experience even simpler, more accessible, and frictionless.

2. Innovative technology powering the trade-in service

As part of this collaboration, Dipli provides Orange with a turnkey solution that simplifies the entire trade-in process:

• Advanced technology: Dipli offers Orange its valuation algorithm, capable of accurately assessing a smartphone’s worth—even if it has defects.
• High-performance digital platform: Dipli has designed and manages the online trade-in site, ensuring a smooth and intuitive user experience.
• A network of trusted partners: Dipli collaborates with top refurbishers in the market, maximizing the reuse of devices.
• Optimized logistics: Dipli handles the entire shipping and receiving process, ensuring rigorous tracking up to the user's payment.
  
  

Thanks to this expertise, Orange can now offer a digital trade-in service as effective as in-store options, with the added benefit of convenience and speed.

💡 Ready to give your mobile a second life? Discover the service now.

About Dipli. 

Founded in 2016 by experienced green tech entrepreneurs Reynold Simonnet and Tanguy Pennel, Dipli simplifies the lifecycle management of electronic products. Its all-in-one platform securely connects players in the electronics industry to secondary markets. Based in Paris, the company has developed strong expertise in technology, operations, and data science, enabling it to deploy its solution across Europe.

Accredited as a social and solidarity economy (ESS) company since 2022, Dipli aims to become the global leader in the supply chain for second-hand electronic products. Orange France has partnered with Dipli since 2023.