01/08/2023
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Dipli simplifies the second life of tech products.
Dipli is a feed aggregator dedicated to second-hand tech products. The platform allows you to control the entire value chain in one place, serving distributors, lessors, operators, and companies. The tool connects the electronics industry with secondary markets, simply and securely.
Our customers use Dipli as an ordering platform, reconditioning assistant, and distribution channel. No matter your role in the supply chain, you can become a hero of the circular economy.
1- Quality is our top priority.
We have already delivered more than 730,000 high-tech products to our customers since Dipli's inception. While speaking with store managers, it's clear that handling returns is a waste of time. Therefore, we have implemented strict quality control with a centralized and fast return process. Each partner, as a stock supplier, must adhere to a tightly regulated specification before being listed on Dipli.com.
As a feed aggregator, we gather the best deals on reconditioned products in the market to provide our customers with an unmatched shopping experience. Our partners offer superior quality products that have been carefully inspected and tested, ensuring the quality and reliability of our products.
Lastly, Dipli.com stands out with its advantageous pricing policy. We firmly believe it's possible to offer superior quality products at affordable prices, and we work hard to provide competitive deals to our customers.
Every day, we strive for perfection.
2- Flexible warranty.
We aim to provide customizable services to meet everyone's needs. The warranty is flexible when you place an order with Dipli!
It's free for a duration of 6 months, but you can choose to extend or shorten its duration. To modify it, go to the cart at the end of your purchases.
You can select the warranty duration, ranging from 0 to 24 months according to your preference before proceeding to payment.
The price varies according to the selected duration, and the amount applies to each product in the order.
3- Post-sale service managed by our teams.
We distinguish ourselves from other platforms by offering unified management of after-sales service and billing. Every customer can purchase refurbished products with confidence, knowing that the after-sales service will be handled by us, which is a significant advantage compared to other platforms.
The management of after-sales service is centralized and handled by our teams.
In addition to a significant improvement in responsiveness, it means that we are not dependent on partner factories to manage this process, and we can take control over decisions regarding warranties, credits, commercial gestures, etc.
In all cases, the after-sales service cycle is standardized for everyone :
💻 Online after-sales service declaration on the customer's account
⏱ Validation of the declaration within 24 hours
📦 An average processing time of 7 days upon receipt at the factory
💬 Possibility to communicate directly with the repairer (via comments on the after-sales service)
Our goal? To simplify the sourcing for our customers and continually improve their shopping experience on Dipli!
- Dipli's after-sales service rate is one of the lowest in the market, standing below 3%.
4- An impact-driven approach.
As a social and solidarity economy (SSE) company, Dipli contributes to reducing the environmental impact of digital technology. Purchasing a reconditioned phone allows for an annual reduction in environmental impact ranging from 55% to 91% compared to using a new smartphone. This preservation results in saving 82kg of raw materials and 25kg of CO2 emissions per year of use.
In 2022, Dipli successfully gave a second life to 111,561 products, which saved 2,744 tonnes of CO2 emissions and 8,579 tonnes of raw materials. This accomplishment is the outcome of a dedicated environmental approach aimed at reducing the impact of electronic devices by giving them a second life.
Dipli.com is much more than just an online sales platform. We are a committed company that takes responsibility for after-sales service and strives to offer the best deals on reconditioned products in the market. We firmly believe that the future lies in reconditioned products, and Dipli is the ideal solution for anyone looking to buy quality products at an advantageous price while also respecting the environment.
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