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When redeeming at the counter, reselling your device or opening a service case, it is strictly mandatory to disable the Find My iPhone feature on the device to give it a second life.
You are a refurbished professional and you want to quickly disable the iCloud of a second hand iPhone? We explain in 2 minutes how to proceed .
You have the device in your possession
On the device, do one of the following:
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iOS 13, iPadOS 13, or later : go to Settings > [your name] > Find, then turn off Find My [device]. Enter the password associated with your Apple ID, then tap Disable.
iOS 12 or earlier: go to Settings > [your name] > iCloud, then turn off Find My [device]. Enter the password associated with your Apple ID, then tap Disable. -
iOS 12 or earlier : go to Settings > [your name] > iCloud, then turn off Find My [device]. Enter the password associated with your Apple ID, then tap Disable.
You don't have the device in your possession
If you no longer have the device, you can turn off Find My iPhone on iCloud.com
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In Find My iPhone on iCloud.com, click All My Devices, and then select the device you want to erase (If you don’t see All My Devices, it means you’ve already selected a device). Click the current device name in the center of the toolbar to access the Devices list, and then select another device.
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Erase the device. If the device is not lost, do not enter a phone number or message. If the device is offline, remote wipe will start the next time it is online. An email will be sent to the corresponding iCloud account when the device is deleted.
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When the device is erased, click Remove from Account.
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Click on “all my devices”, a cross to the left of the mobile appears, click on it: the device is no longer in the list, it’s ok.
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All your content is erased and someone else can now activate the device.
Attention
1. An iPhone stuck on this feature will only have the value of its spare parts unfortunately.
2. If a company promises remote or physical unlocking, beware and do not trust them with your product. A “wild” and durable unlock does not exist: it is illegal and the phone will be blocked again at the next connection/ update on Apple serversest illégal et le téléphone sera à nouveau bloqué à la prochaine connexion / mise à jour sur les serveurs d’Apple.
