Dipli's 2024 rewind: a year of growth, innovation and impact!
14/01/2025
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As 2024 has come to an end, it’s the perfect time to reflect on the remarkable journey Dipli has embarked on this year. It has been a year filled with milestones, innovations and impactful moments that have strengthened our position as a leader in the refurbished electronics industry.
Dipli's 2024 rewind takes a closer look at our key accomplishments and the steps we have taken toward creating a more circular tech industry.
Take a look at our video 👇
Expanding our solutions in the circular tech industry
Operating in 16 European countries
By unlocking new partnerships across Europe, Dipli's solutions now extend to 16 different countries.
This growth reflects our commitment to building a stronger circular economy. With an ever-expanding network, we aim to support businesses in managing their refurbished supply-chain across the continent.
Improving trade-in programs
This year, Dipli took a bold step in transforming trade-in solutions by launching tailored trade-in programs. Tailored specifically for telecom carriers, these programs are now accessible both in-store and online, making it easier than ever for customers to give their devices a second life.
Our trade-in programs not only simplify the process but also empower businesses to strengthen their commitment to sustainability.
Insights that shape the future: trade-in study with IPSOS
This year, we collaborated with IPSOS for our first-ever trade-in study. The findings revealed insights into consumer behavior, market trends and opportunities for growth in the refurbished electronics sector.
These insights will serve as a foundation for shaping our strategy and driving meaningful change across the industry. If you want to dowload the study, click the link below:
Delivering cutting edge white-label interfaces
In 2024, we completely overhauled our capacity for creating tailored white-label interfaces. From our own platform to the trade-in C2B website of Orange France, these interfaces :
- Achieve a great user experience,
- Ensure a smoother journey from purchase to sale through a seamless navigation.
These cutting-edge interfaces reflect of our commitment to innovation and excellence. It sets the stage for even more similar project in the years to come.
CSR commitment: taking a step forward
Strenghtening our CSR engagement
2024 marked a pivotal year for our Corporate Social Responsibility (CSR) efforts. The following initiatives represent our unwavering dedication to environmental responsibility and transparency.
- Conducting our first-ever carbon footprint report.
Measure our carbon footprint was a necessity for us to better understand our emissions and strengthen our sustainability initiatives.
In fact, we produced a total of 247 tCO2e in 2023, which is equivalent to the annual GHG emissions of 26 French, but also reflects 70 % fewer greenhouse gas emissions per employee compared to our sector, IT services & digital e-commerce.
We are proud to have achieved the Greenly's Silver certification, placing us among the top 15% of companies worldwide with this level of climate governance.
If you want to dive into this topic, read the article below:
- Obtaining our inaugural EcoVadis rating.
Achieving a high score on EcoVadis isn’t only a guarantee of social responsability performance, but also a strategic tool. By increasing our score year after year, we confirm our commitment to sustainable practices and transparency.
CSR data
At Dipli, our mission is to give electronic devices a second life while reducing e-waste. This year, we achieved extraordinary results in advancing the circular economy:
- Breathing new life into 800 000 devices, equaling an increase of 37,5% compared to 2023.
- Avoiding 50 000 kg of e-waste.
This represents a significant step toward reducing the global environmental footprint of the IT sector.
Listening to our clients
Strong Net Promoter Score
Feedback from our clients and partners has always been at the core of our improvements. This year, we’re proud to announce a Net Promoter Score (NPS) of 36.07, ranking us above the average in our sector and in B2B! It also highlights the trust and satisfaction of our community.
We continue to listen, adapt and innovate based on your insights, which are invaluable to shaping our future initiatives.
Reputed team expertise
Our commitment to delivering excellence and supporting our clients has been evident this year:
- 4,6/5 for our team expertise and availability,
- 850 support tickets resolved by our dedicated Tech team,
- 7,062 after-sales service cases resolved - each interaction reflects our passion for delivering solutions with care and precision.
This achievement highlights the importance of operational excellence in building long-term trust and loyalty.
About our team
Celebrating team achievements and milestones
From a team-building event in a castle to sharing 52 breakfasts together, 2024 was filled with experiences that strengthened our bonds and fueled our collective drive for success.
These moments remind us that behind every milestone is a team united by a shared mission and purpose.
Welcoming 12 new talent
This year, we welcomed 12 new Diplers to our team, each bringing fresh perspectives and expertise. Together, we continue to drive innovation and deliver excellence in all that we do to contribute to Dipli’s success.
Looking ahead to 2025 and beyond
As we close the chapter on 2024, we want to extend our heartfelt thanks to our incredible team, partners and community. Together, we have achieved so much.
We look forward to 2025 with renewed energy and ambition, ready to tackle new challenges and seize exciting opportunities. Stay tuned as we continue to rewrite the story of sustainability and innovation in the refurbished electronics industry.
Dipli simplifies the second life of electronic products.
An all-in-one tool for distributors, leasing companies, telecom operators and companies to manage the entire value chain in one place.
The platform connects the electronics industry to secondary markets; simply and securely. Trade-in and return management, refurbishment, omni-channel purchasing and distribution: Dipli covers and simplifies all stages of the circular economy.
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